Welcome to McKenzie Group Practice
The Doctors and staff at McKenzie Group Practice would like to welcome you to our website and aim to provide high quality-health care to all patients.
If you are registered for Online Services, you will have access to book or cancel an appointment, order repeat prescriptions and view patient summary care records and detailed coded medical records using the links at the bottom of this page.
If you would like to register for online services, please contact the surgery for further details.
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It has been brought to our attention that abuse towards our practice staff, especially the reception team is escalating.
Our staff are being threatened, shouted and sworn at on a daily basis. We wish to remind all patients and visitors to our practice that abuse of any form will NOT be tolerated.
Patients who are abusive towards staff will be removed from the practice, and those who are not registered with us will be asked to leave the premises.
Our staff are here to help you and they all do an excellent job, please treat them with respect.
Our practice offers an eConsultation service which currently operates Monday to Friday.
Please note it will NOT be in use on bank holidays.
The usual hours of eConsultation as of 31/10/2022 are 08:30am - 11:00am. However, due to the extremely high use of this service alongside staff holiday/sickness we may close this earlier each day.
PLEASE READ THE FOLLOWING INFORMATION BEFORE SUBMITTING AN ECONSULTATION
- If you are using the service to request a fit note, please ensure you select the 'I want administrative help' option and provide as much information as possible.
- eConsultation service should NOT be used for unwell children, as they are not responded to immediately. Please always contact the practice for an unwell child. We will always make allowances for same day emergency appointments for unwell children.
- This service is in high demand and cannot be used for routine appointment requests, changing appointments or cancelling appointments. We appreciate that phone lines are busy but this would be unfair to other service users.
- We cannot accept HRT or contraceptive pill requests via eConsult as these require a practice nurse appointment.
If you require a medication review please follow this link to complete: eConsult Medication Review
eConsultations are reviewed by our care navigators and allocated accordingly to the most appropriate clinician. An eConsultation does not mean a GP will telephone call you, often the clinicians provide responses and the practice will respond to you via your email or mobile number. If you are unwell, we would advise contacting the practice by telephone and not by submitting an eConsult. There is a direct link to online NHS self-help advice available, click 'GET STARTED' below to find out more. Thank you.
The NHS Friends and Family Test
Have your say on what we're getting right and what we could do better.
It will help us improve our services for everyone.
Please click here if you would like to complete our feedback form.
The NHS Healthier Together app has been designed to allow you to access care for your child much more easily. If your child is unwell and needs to be seen by a healthcare professional, instead of having to call your GP surgery, your surgery may offer you the option to use the app to directly inform them about your child’s symptoms. They will then contact you to decide what needs to be done. And if you are seeking help when your GP surgery is shut, it will direct you to NHS 111. Lots of other parents have already downloaded it and have found it extremely useful.
Download the app today HERE
The practice was assessed by the Care Quality Commission (CQC) on 24th & 25th January 2018.
Please see the link below to view our report.
(Site updated 02/06/2023)