Latest News

Important Notice

The practice is aware of issues with our telephone lines across our sites. We are in talks with our telephone provider and we are trying to get the issue resolved as a matter of urgency.
We apologise for the inconvenience this may be causing.

Flu & COVID Vaccinations

🦠McKenzie Group Practice is delivering Flu and COVID Vaccinations. Please be patient and we will invite you to attend one of our clinics in due course. 🦠


We now have an automated repeat prescription ordering line across our practices. 

All patients that would like to order their repeat medication via this automated service will need a PIN number and to verify their identity when using the automated service. Please speak to a member of our reception team to set up your individual PIN number and verify your identity. 

Once you have verified your identity with a reception team member and have been allocated your personal PIN number, you can ring the automated prescription line on 01429 801 000.

You can continue to order your medication either online via our website (SystmOne access) or via the NHS app, or by handing in your repeat prescription slip at reception.

The automated line is open 24 hours. 


Think you might have a Urinary Tract Infection? There may be no need to book an appointment with your GP practice.
Participating local pharmacies can provide immediate advice & treatment for a UTI for women aged 16-64 – with no appointment required.
The service inclusion criteria is listed as follows;
Non-pregnant women aged 16-64 years, presenting with two or more of the following symptoms:
• Dysuria (burning pain when passing urine)
• Nocturia (passing urine more often than usual at night)
• Urgency (when the pressure in the bladder builds suddenly, and it becomes difficult to hold in)
• Frequency (passing urine more often than usual)
• Visible haematuria (urine that is visibly discoloured by blood or blood clot)
There may be instances where, after assessment at the pharmacy, patients are not suitable for the service, in which case they would be referred to their GP practice.
Participating local pharmacies πŸ‘‰
•Headland Pharmacy, 1 Grove Street, Hartlepool, Cleveland, TS24 0NY
•Healthways Chemist, 38A(2)Middleton Grange, Shopping Centre, Hartlepool, Cleveland, TS24 7RY
•Lloydspharmacy, 84 Wiltshire Way, Hartlepool, Cleveland , TS26 0TB
•Seaton Pharmacy, 68A Elizabeth Way, Seaton Carew, Hartlepool, TS25 2AX
•West View Pharmacy, 7 Brus Corner, Hartlepool, Cleveland, TS24 9LA
•Winterbottom Pharmacy, Surgery Lane, Winterbottom Avenue, Hartlepool, Cleveland, TS24 9DN
•Boots, Anchor Retail Park, Marina Way, Hartlepool, TS24 0XR
❗️ Patients will need to collect a urine sample bottle from their GP practice or pharmacy first and then attend the pharmacy with their urine sample ❗

We are now an accredited Armed Forces Veteran Friendly GP Practice

The practice has recently gained accreditation to be an Armed Forces Veteran Friendly GP Practice.

For more information regarding this please click here

Armed Forces accreditation

Gold Standards Framework Award

McKenzie Group Practice has received a national Gold Standards Framework (GSF) Quality Hallmark Award for outstanding end of life and palliative care at the GSF Virtual Awards.

The award recognises health and social care providers that deliver quality care in the final year of life.
The Gold Standards Frameworks said "The GSF Accredited practices receiving the Quality Hallmark Award have demonstrated what is possible in primary care, and that aspirations towards top quality ‘gold standard’ care for people nearing the end of their life can be delivered with clinical competence and compassion in a systematic population based way, to include all people in their final year or so of life. They are an inspiration and encouragement to all! CONGRATULATIONS!"
We have received several award plaques which will be displayed at all of our sites. We are very proud of this award and would like to thank our staff for their continued hard work!

πŸ“Έ Clinical Nurse Manager, Nikki Easton, alongside Caroline and Jayne from our data team.



COVID-19 vaccination status

The NHS COVID Pass lets you share your coronavirus (COVID-19) vaccination records or test COVID-19 status in a secure way. It allows you to show others the details of your COVID-19 vaccine (or vaccines) when travelling abroad to some countries or territories.

COVID-19 vaccination status is available to people who live in England. You can get your vaccination status in digital or paper format.  You can access your COVID-19 vaccination status through the free NHS App. 

If you do not have access to a smartphone and require a COVID-19 vaccination status, you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.

Please do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

More information available at:

Visit for more information with regards to travelling abroad.


We have received a high number of requests to enter details of a COVID vaccine onto our patients’ GP records and the NHS app, when a vaccination have been given somewhere other than with ourselves.

We appreciate that this is a confusing situation.

Currently, it is not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS app. The vaccine information which appears on the NHS App is taken from the IT systems used in the vaccine centres around the country, not a patient’s GP records.  If you did have the vaccine through ourselves at Victoria Medical Centre and it is not showing on the NHS app please get in touch so we can resolve this for you.

Vaccines received in the UK

If you have had a vaccine in the UK through another provider and it is not showing on the NHS App, it’s likely that there has been some kind of problem at the vaccine clinic. Either it was not entered correctly onto the IT system, or the IT system has failed to upload it onto the NHS App. If you are in this situation, please contact the centre where you received your COVID vaccine or the VDRS. The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England. This can be accessed by calling 119 and asking to be referred to the Vaccine Data Resolution Service. The VDRS team will then call you back within 5 working days.


Vaccines received outside the UK

If you received either one or both of your vaccine doses outside of the UK, we can enter this onto your GP record. It would be useful for us to have this information on your health records, and you can send it to us by submitting an eConsultation asking for administrative help on our website. You can attach a photo of any documents you have relating to the vaccine (including the manufacturer and the date it was given). However, this information that we enter will not appear on the NHS app.

COVID-19 Vaccination Record Resolution Service available in the North East

If a person (aged 16 years or over) has received a COVID-19 vaccination in another country they can now book an appointment to have their vaccine status added to their NHS records. The clinic has been set up at the NHS Nightingale North East Centre so that adults can show evidence of any COVID-19 vaccinations received outside of England.

People must attend in person with their paperwork. The service is not available for those under 16. Those aged between 16 and 17 years of age will not be required to have a parent, carer, or guardian attend the appointment with them. People are being asked to book an appointment by searching ‘registering vaccinations abroad’ Tell the NHS about coronavirus (COVID-19) vaccinations you’ve had abroad –  or by calling 119.

Booked appointments will be offered at the below times:

Monday and Tuesdays 12-4pm, Wednesday, Thursday and Friday  4-7pm and Saturday and Sunday 12-4pm

The following approved vaccines are those that can be added to the NHS record.

Oxford/ AstraZeneca (Vaxzervria), Pfizer/BioNTech (Comirnaty) Johnson & Johnson (Janssen) or Moderna (Spikevax).

The Overseas Vaccination Resolution Service is currently not able to update CoviShield.

Any queries regarding this issue need to be directed to NHS 119 or to NHS App Support rather than the GP Practice. We are sorry but we are unable to help with this. 

NHS COVID Pass for 12 to 15 year olds for international travel

Yesterday, the NHS COVID pass was rolled out to 12 to 15 year olds for international travel, allowing even more people to be able to prove their vaccination status.

  • Fully vaccinated 12 to 15 year olds are now able to access a NHS COVID Pass letter for international travel
  • Follows government decision to extend the vaccination programme to include offer of both doses of vaccine to all 12 to 15 year olds
  • Children remain exempt from certification in domestic settings and at the UK border

Children in England who have had a full course of a COVID-19 vaccination are now eligible for an NHS COVID Pass letter for travel from Monday 13 December.

This will allow those children who have had both doses of an approved vaccine to travel to countries, including Spain and Canada, which now require 12 to 15 year olds to be fully vaccinated in order to gain entry, avoid isolation, or access venues or services.

Proof of vaccination will initially be provided via a letter service including an internationally recognised 2D barcode, with a digital solution via NHS.UK to be rolled out early next year. The letter service can be accessed by calling 119 or via NHS.UK.

Health and Social Care secretary Sajid Javid said:

From today, I can confirm the NHS COVID Pass is being rolled out to 12 to 15 year olds for international travel, allowing even more people to be able to prove their vaccination status for travel where it’s needed.

The move will enable families to plan holidays in 2022 with greater confidence, as parents can be reassured they will be able to evidence their child’s vaccination status once they have had both doses of the vaccine.

It can take up to 7 days to receive a COVID Pass letter.

Children will remain exempt from domestic certification policy in England and will not require an NHS COVID Pass to gain entry to venues.

Chief Executive of NHSX, Matthew Gould, said:

This is another example of the NHS COVID Pass service responding to the changing situation, while maintaining the integrity of the NHS COVID Pass itself.

The vaccination programme will be extended to offer all children aged 12 to 15 a second dose of an approved vaccine no sooner than 12 weeks after the first dose following the government’s acceptance of JCVI advice on 29 November.

In the last year the NHS COVID-19 vaccination programme has delivered over 100 million life-saving doses, preventing at least 24 million infections, hundreds of thousands of hospitalisations and almost 130,000 deaths.

NHS App image

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