NHS 111

What to do when the GP practice is closed:

If you need medical help fast but it’s not an emergency call 111

-     If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

Calls to 111 are FREE from landlines and mobiles

-     NHS 111 is available 24/7, every day of the year



      When to call 111

You should call 111 when:

·     you think you need to go to A&E or to another NHS urgent care service

·     your GP surgery is closed and you need healthcare advice

·     you don’t know who to call for medical help.


When to call 999

Call 999 for life threatening emergencies such as:

·     Major accident or trauma

·     Severe breathlessness

·     Severe bleeding

·     Loss of consciousness

·     Severe chest pain.



Out-of-hours services are provided during the following periods when the surgery is closed: 6pm - 8am.

During normal practice opening hours, the practice remains your first point of contact for all routine requests.


For more information about NHS 111, please read the frequently asked questions:

NHS 111 FAQ's











Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website