Hartfields Medical Centre

NHS North East and North Cumbria Integrated Care Board (formerly NHS Tees Valley CCG) and McKenzie Group have been working collaboratively to carry out an eight-week period of public engagement regarding the provision of services from Hartfields Medical Centre, which is located at Hartfields Extra Care Village in Hartlepool.  The engagement commended on Monday 9 May 2022 and ended at midnight on Sunday 3 July 2022.

You can download the Independent Engagement Findings Report November 2022 here: Independent Engagement Findings Report Nov 22


Hartfields Medical Centre of McKenzie Group was temporarily closed between mid-March 2020 and January 2022 because the size and layout of the building did not enable McKenzie Group to ensure a COVID-safe environment for patients and staff, in line with the strict COVID infection prevention and control measures implemented nationally at that time.  It also enabled the McKenzie Group to use their staff more effectively and to help ensure compliance with social distancing requirements.

During this period, McKenzie Group submitted a draft proposal to the CCG to close Hartfields Medical Centre permanently to bring services together at their other sites to enhance clinical quality and practice resilience, to run more efficiently, and to continue to deliver high quality of care to patients.

As part of this proposal McKenzie Group undertook a six-week period of patient and stakeholder engagement between 19 July and 29 August 2021 to explore:

  • what patients and stakeholders thought of the proposal to close Hartfields Medical Centre
  • how patients had accessed services during the temporary closure,
  • how the temporary closure had affected patients, and
  • the potential impact on patients and stakeholders should Hartfields Medical Centre close permanently.

Feedback on this engagement can be found here.  

Why further engagement is required


The McKenzie Group draft proposal and engagement related to the potential permanent closure of the Hartfields Medical Centre.  The ICB and McKenzie Group are now exploring the possibilities for providing some services from Hartfields Medical Centre as an alternative to full closure.

This engagement will therefore look more closely at the impact of a possible permanent closure, whilst also exploring alternatives to the branch being fully open and closed.

The engagement is targeted towards those patients who would most likely be affected by potential changes to services delivered from Hartfields Medical Centre, and they have been identified as patients registered with McKenzie Group, who have attended for an appointment at Hartfields Medical Centre: -

  •    since it reopened on 10 January 2022, and/or
  •    in the two years prior to the temporary closure in March 2020.

McKenzie Group has used their clinical system to identify these patients.

We would like to assure you that no decisions have been or will be made regarding future provision of services prior to further engagement and consultation, if required.

You can download the feedback on the previous engagement (July - August 2021) here: Stakeholder update: Hartfields Medical Centre

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