We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

Please read the Practice Complaints Procedure for further information: Practice Complaints Procedure

If you are complaining on behalf of someone else, written consent must be provided. Please ensure this form is completed.  

You can download our Complaints Form or pick up a form from reception and return this to McKenzie House, 17 Kendal Road, Hartlepool, TS25 1QU

You can also pursue a complaint by completing the below form.